Website Terms & Conditions

Welcome to SPS Laundry and Dry Cleaners (“Company”, “we”, “our”, “us”)!

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the SPS Laundry and Dry Cleaners website (the “Service”) operated by SPS Laundry and Dry Cleaners (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of SPS Laundry and Dry Cleaners and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by SPS Laundry and Dry Cleaners.

SPS Laundry and Dry Cleaners has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SPS Laundry and Dry Cleaners shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Laundry Service & App Terms & Conditions

User Agreement

In creating an account, you agree to: (a) review the pricing (https://www.sparkleandshinelaundry.com/laundry-service-pricing/) to be charged for your use of the services; and (b) authorize SPS Laundry and Dry Cleaners, and its affiliates to charge your card for any and all fees incurred by your use of service: and (C) laundry will not be delivered if orders are not paid. SPS Laundry and Dry Cleaners reserves the right to hold back deliveries until there is payment for services rendered.

User Contact Consent

You agree that SPS Laundry and Dry Cleaners may contact you by automated text messages, emails, and customer support phone calls with information about the services and your account.

Damaged Items

Damaged items rarely occur. Taking care of your garments is our number one priority. While we are very cautious to treat all garments carefully, we cannot always guarantee against color loss, bleeding or shrinkage of garments.

Claims must be reported to SPS Laundry and Dry Cleaners within seven (7) days of delivery. Claims submitted more than seven (7) days after the delivery will not be considered. Sage Laundry does not take responsibility for any loose items causing damage such as lipstick, pens, and lighters.

For any wash & fold items deemed damaged, SPS Laundry and Dry Cleaners may reimburse you by either:

• crediting your account up to three (3) times the charge for cleaning the item (as determined by per pound pricing) regardless of brand, price or condition of the garment(s).
• refunding your account up to two (2) times the charge for cleaning the item (as determined by per pound pricing) regardless of brand, price or condition of the garment(s).

Lost Items

There is an inherent risk in sending garments for cleaning and there is potential for these garments to get lost. SPS Laundry and Dry Cleaners has implemented measures designed to prevent the situations of lost items from happening, but SPS Laundry and Dry Cleaners cannot guarantee that such situations will never happen.

Any lost item must be reported within 7 days of the delivery of the garments. Claims submitted more than seven (7) days after the delivery will not be considered.

SPS Laundry and Dry Cleaners does not take responsibility for any loose items lost such as watches, jewelry, Airpods, or cufflinks.

For any wash & fold items deemed lost by SPS Laundry and Dry Cleaners, SPS Laundry and Dry Cleaners may reimburse you by either:

• crediting your account up to three (3) times the charge for cleaning the item (as determined by per pound pricing) regardless of brand, price or condition of the garment(s).
• refunding your account up to two (2) times the charge for cleaning the item (as determined by per pound pricing) regardless of brand, price or condition of the garment(s).

Delivery

SPS Laundry and Dry Cleaners allows customers to leave orders outside residences or with a doorman, provided the customer gives scheduling consent. However, once delivery has been made, we will not be held responsible for loss or damage of any items. All pickups & deliveries are photographed when left outside residences.

Pricing & Fees

All pricing is listed at https://www.sparkleandshinelaundry.com/laundry-service-pricing/. Additional information can be found by contacting us directly through our email or contact number. As stated, SPS Laundry and Dry Cleaners reserves the right to charge for 1) Missed Pickups (ugx 10,000) in the event that a pickup is missed by the customer, 2) Sanitization (ugx 25,000) on orders that are collected with excessive bodily fluid or animal fur, and 3) Hazard (ugx 55,000) on orders containing needles, ammunition, syringes, or broken metals.

Unpaid Bills

If we retry and are not able to successfully charge the payment method you have on file, we will temporarily block your account from scheduling new orders until your payment information has been updated and your unpaid balance has been settled. We will then send you regular notifications, reminding you to update your payment information. If we are unable to receive compensation within 2 months of your clothes being delivered, we reserve the right to then transfer the uncollected balance to a collections agency.

General Provisions

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Uganda without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.